100% Free — No Strings Attached
Free Diagnostic
Not sure what's wrong with your device? Our expert technicians will diagnose it completely free and tell you exactly what's needed — with no obligation to repair.
£0.00
You pay nothing today
How the free diagnostic works
Three simple steps — you only ever pay if you approve the repair quote afterwards.
1
Book & Send Us Your Device
Tell us your device and what's going wrong. Complete checkout at £0.00 — we'll arrange pickup or you can drop it off.
Today · 2 min
2
We Diagnose & Quote
Our technicians run a full diagnostic test, identify every issue, and send you an honest repair quote with pricing.
1 business day
3
You Decide
Approve the quote and we fix it (1–2 days), or say no and we return your device at no cost. Completely your choice.
1–2 days to fix
Why 100% free diagnostic?
We believe you shouldn't pay to find out what's wrong with your device. Our technicians test every component, give you a full written report, and an honest repair quote. You can then decide — no pressure. If you don't want the repair, we ship your device back for free. Simple as that.
5,000+
Free diagnostics completed
24hr
Average diagnostic turnaround
£0
If you choose not to repair
1 Step 1 of 4
What type of device needs a diagnostic?
Phone
iPhone, Samsung, Google Pixel & more
Tablet
iPad, Samsung Galaxy Tab & more
Laptop
MacBook, Dell, HP, Lenovo & more
Got questions? Call us before booking
0208 150 7952
2 Step 2 of 4
Select your brand
3 Step 3 of 4
Select your model
4 Step 4 of 4
What issues are you having?
Tick every issue you're experiencing
This helps our technicians focus on the right areas during diagnostics. Don't worry if you're not sure — we test every component anyway. Select as many as apply.
Display & Screen
Cracked or broken screen
Black or blank display
Lines or dead pixels on screen
Touch not responding
Screen flickering or glitching
Backlight issue (dim or dark)
Power & Battery
Device won't power on
Battery draining very fast
Device overheating
Random shutdowns or restarts
Battery swollen / bulging
Stuck on boot logo
Charging Port
Not charging at all
Charging slowly
Cable falls out / loose port
Wireless charging not working
Speakers & Microphone
No sound from speaker
Muffled or crackling audio
Microphone not picking up voice
Can't hear on calls
Camera
Blurry rear camera photos
Front camera not working
Cracked camera lens glass
Flash not working
Face ID / face unlock failing
Connectivity & Software
Wi-Fi not connecting
Bluetooth not working
No signal / can't make calls
Device running very slowly
Software / iCloud locked
Physical & Other
Water / liquid damage
Cracked back glass or housing
Buttons not working (power/volume)
Keyboard / trackpad not working
Fan noise or cooling issues
Not sure / multiple issues
Additional Details (Optional)
Anything else we should know? When did it start, did you drop it, tried any fixes yourself, etc.
Your free diagnostic includes
- Full component testing — screen, battery, charging port, speakers, mic, camera, buttons, connectivity all individually tested.
- Detailed written report sent to you by email within 1 business day of us receiving the device.
- Itemised repair quote — exact cost, quality tier options, and time estimate for each recommended repair.
- Zero obligation — decide later if you want to repair. We'll return your device for free either way.
- All delivery charges covered — we pay both ways regardless of your decision.
Book Free Diagnostic
£0.00 Today
No card charged now · You only pay if you approve the repair quote
Secure Shopify checkout
We contact you with the quote
1-year warranty on any repairs
Common questions about free diagnostics
Is it actually free? What's the catch?
Genuinely free. No hidden fees, no catch. We believe customers shouldn't have to pay to find out what's broken — if we can earn your trust with a thorough diagnostic, you're more likely to choose us for the repair. That's our entire business model.
How long does the diagnostic take?
Most diagnostics are completed within 1 business day of us receiving your device. For complex issues (like water damage or logic board faults) it may take up to 2 days — we'll always keep you informed.
What if I don't want the repair afterwards?
Totally fine. We'll post your device back to you free of charge. You pay £0 — no questions asked, no pressure to proceed.
Will you try to upsell me?
No. We give you honest, itemised quotes — if your device has multiple issues, we'll list them all with separate prices so you can choose what to fix. If something's not worth repairing, we'll tell you that too.
How do I get my device to you?
After booking, you'll receive a prepaid shipping label by email. Just print it, pack your device safely, and drop it at your local post office. If you're local to London, you can visit our store in person.
Is my data safe?
Yes. Our technicians only access what's needed to test components. We recommend backing up your data before sending, and we never store your passwords or personal information.