Delivery information
Free UK delivery on every order
Order before 2pm and we send it today. Tracked, carefully packed and with you in 1–3 working days.
Our delivery promise
Simple, free and fast
£0 UK deliveryOn every UK order. No minimum spend.
Order by 2pmSent the same day, Monday–Friday.
TrackedYour tracking link arrives by email.
Packed with careProtected so it arrives perfect.How it works
Your order’s journey
1Order confirmedWe email your confirmation straight away.Instantly
2PackedWe pick, check and pack your order.Same day before 2pm
3On its wayYour tracking link lands in your inbox.Tracked
4DeliveredRight to your door.1–3 working days
Timings
When will it arrive?
Monday–Friday, before 2pm📦 Sent today→🏠 1–3 working days
After 2pm, weekends & bank holidays📦 Next working day→🏠 1–3 working days
Working days are Monday to Friday, not including bank holidays. Delivery times are a guide.
Where we deliver
- UK – free, including Highlands, Islands & Northern Ireland
- EU countries – £14.99
- USA, Canada, Australia & more – £23.99
International prices show at checkout. Local import duties may apply.
Buying a phone or tablet?
- Stock confirmed within 24 hours – or a full refund
- Free case & screen protector in the box
- Delivered free, tracked
We’ll sort it
Problem with a delivery?
Late, damaged or missing parcel? Three quick steps.
- 1Check nearbyYour safe place, neighbours and your tracking link.
3We put it rightA replacement or a full refund.
Posting a device for repair?
Pack it safely with your name, phone number and the fault, and send it tracked & insured to SnapCases Ltd, 224 High Street, Sutton SM1 1NT. We send it back tracked.
See repairs →
Rather we came to you?
Our technicians repair phones at your home anywhere in Greater London, 7pm–1am.
Book a home repair →Delivery questions
How much is delivery?
Nothing. Delivery is free on every order to a UK address, with no minimum spend.
When will my order arrive?
Order before 2pm Monday to Friday and we send it the same day. Most orders arrive 1–3 working days after dispatch. Orders placed after 2pm, at the weekend or on a bank holiday go out the next working day.
How do I track my order?
We email you a tracking link as soon as your parcel leaves us. You can also sign in to your account to see your orders. Can’t see the email? Check your junk folder.
Do you deliver outside the UK?
Yes. Delivery is free across the UK. To EU countries it’s £14.99, and to other countries we serve (including the USA, Canada, Australia and Switzerland) it’s £23.99. The cost is shown at checkout, and local import duties or taxes may apply.
My parcel is late, damaged or missing – what do I do?
Check your safe place and with your neighbours first. Then tell us within 48 hours of the expected delivery (with photos if it’s damaged) and we’ll send a replacement or give you a full refund once the carrier confirms.
Can I change my delivery address?
Yes, if your order hasn’t been dispatched yet – call or WhatsApp us on 0208 150 7952 as soon as possible. Once a parcel has left us we may not be able to change where it goes.
Still need help?
Real people, 7 days a week. Mon–Sat 9am–10pm, Sun 10am–8pm.
See also: Returns & refunds · Warranty · Terms of service