Terms of service

Terms of Service

Last updated: February 19, 2026

These Terms of Service (“Terms”) govern your access to and use of the website and online store operated by Snapcases Ltd (trading as snapcases.co.uk) (“we”, “us”, “our”, or “Snapcases”). By visiting our site, browsing, creating an account, or purchasing any products, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

1) Business Information

Business name: Snapcases Ltd
Website: snapcases.co.uk
Address: 224 High Street, Sutton, England, SM1 1NT, United Kingdom
Email: info@snapcases.co.uk
Phone: 0208 150 7952
Company number: 16719484

2) The Services

We provide an online store where you can browse and purchase mobile phone accessories and related products (the “Services”). We may update, change, suspend, or discontinue any part of the Services at any time.

3) Eligibility and Account

You must be at least 18 years old (or have permission from a parent/guardian) to use our Services.
If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity under your account.
You agree to provide accurate and up-to-date information and to update it if it changes.

4) Orders and Contract Formation

Placing an order is an offer to buy products from us.
We will send an order confirmation email acknowledging receipt of your order. This does not mean your order is accepted.
A contract is formed when we dispatch your order (or otherwise confirm acceptance).
We may refuse or cancel an order for any reason, including suspected fraud, product availability, pricing errors, or delivery limitations.

5) Pricing, Payments, and Taxes

Prices are shown in the currency displayed at checkout and may change at any time.
We take reasonable care to ensure pricing is correct; however, errors may occur. If a pricing error is discovered, we may cancel your order and refund you.
Payment must be made in full at checkout using the payment methods offered on our site.
You are responsible for any taxes, duties, or customs charges that may apply (if applicable).

6) Shipping and Delivery

Delivery times are estimates and may vary due to carrier delays, peak periods, or events beyond our control.
Risk of loss or damage passes to you upon delivery to the address provided (or as otherwise required by law).
Please ensure your delivery information is correct. We are not responsible for delays or failed delivery caused by incorrect details.

7) Returns and Refunds

Our Returns & Refund Policy forms part of these Terms. In summary:

Returns are accepted within 14 days of delivery.
The customer is responsible for return shipping costs.
No restocking fee is charged.
No final sale items.

For full details and instructions, please review our Refund & Return Policy page.

8) Product Information and Compatibility

We aim to display product images and descriptions accurately. Colours and appearance may vary due to screen settings.
It is your responsibility to confirm product compatibility with your device before ordering (e.g., correct iPhone model).
Some products may include free gifts or bundled items (e.g., screen protectors). These may change depending on stock availability.

9) Promotions and Discount Codes

Discount codes and promotions may be subject to specific terms, usage limits, and expiry dates.
Unless stated otherwise, discount codes cannot be combined.
We may cancel or refuse promotions in cases of misuse, fraud, or attempted abuse.

10) Intellectual Property

All content on our website (including text, graphics, logos, images, product photos, and design) is owned by or licensed to Snapcases Ltd and is protected by intellectual property laws. You may not copy, reproduce, distribute, or exploit any content without our written permission.

11) User Content and Reviews

If you submit reviews, comments, or other content, you confirm it is accurate and does not violate any laws or third-party rights.
You grant us a non-exclusive, royalty-free right to use, reproduce, and display such content for business purposes (e.g., marketing and store improvements).
We may remove content that we believe is unlawful, offensive, misleading, or inappropriate.

12) Prohibited Uses

You agree not to:

Use the Services for unlawful purposes or to violate applicable laws.
Attempt to gain unauthorised access to our systems or interfere with site security.
Upload malware, viruses, or harmful code.
Engage in fraud, abuse, harassment, or misleading behaviour.
Copy, scrape, or harvest data from the site without permission.

13) Disclaimer

To the maximum extent permitted by law, the Services and products are provided “as is” and “as available”. We do not guarantee that the website will be uninterrupted, secure, or error-free. Nothing in these Terms limits your statutory rights under UK consumer laws.

14) Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded under applicable law.

Subject to the above, we are not liable for indirect or consequential losses, loss of profit, loss of business, loss of data, or loss of goodwill. Our total liability for any claim related to your order shall not exceed the total amount paid for the relevant product(s), except where law requires otherwise.

15) Indemnity

You agree to indemnify and hold Snapcases Ltd harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your misuse of the Services or breach of these Terms.

16) Privacy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect and use personal data.

17) Changes to These Terms

We may update these Terms from time to time. The “Last updated” date at the top will reflect the most recent version. Changes will apply from the date they are posted on our website.

18) Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. If you are a consumer, you may also benefit from mandatory consumer protections in your country of residence. Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to your statutory rights.

19) Contact Us

If you have questions about these Terms, contact us:

Snapcases Ltd
224 High Street, Sutton, England, SM1 1NT, United Kingdom
Email: info@snapcases.co.uk
Phone: 0208 150 7952