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Our promise
Covered on every repair and accessory
Every repair we carry out is covered for a full 12 months, and every accessory we sell for 1 to 2 years, depending on the product. If something goes wrong through normal use, we’ll fix it or replace it free of charge – no quibbles, no small print.
- 12 months parts and labour
- Free re-repair or replacement
- Same-day repair re-work where possible
- No receipt? We can look it up
What’s covered
One warranty, two ways
- Repairs
On every repair we do
Screens, batteries, charging ports, back glass, cameras, speakers and more come with 12 months’ cover on the parts we fit and the work we do. If the repair fails, we redo it free.
PhonesiPads & tabletsLaptopsWatches - Accessories
On everything you buy
Cases, chargers, cables, AirPods, power banks, headsets and more are covered for 1 to 2 years, depending on the product, against manufacturing defects and faults in materials or workmanship.
CasesChargers & cablesAudioPower banks
Repair warranty policy
1 year on every part we fit
Keep your receipt to make a claim. Here’s exactly what’s covered for each type of repair.
Screen / LCD
Covered: the screen stops working, touch fails, or the display flickers or is faulty.
Not covered: cracked glass, physical damage, a black display or lines on the screen.
Black displays and lines are almost always caused by a knock or pressure, not by the part.
Battery
Covered: won’t charge, won’t hold its charge, or drains abnormally fast.
Not covered: a damaged or swollen battery.
Battery health staying above 85% during the first year is normal.
Charging port
Covered: won’t charge, charges on and off, or the cable won’t stay in.
Not covered: physical damage, a port loosened or bent by force, or liquid damage.
All other parts
Covered: any part we fit that stops working – camera, speaker, buttons, back glass and more.
Not covered: accidental, physical or liquid damage, or faults caused by a drop.
Not covered
These faults are caused by damage, not by the part.
Physical damage 
Black display 
Lines on screen
The details
General warranty conditions
What’s covered
- Manufacturing defects – faulty components, parts that stop working or materials that break down
- Repair workmanship – parts coming loose, a replaced screen failing or a new battery underperforming
- Free replacement of faulty accessories and free re-repair of faulty repairs
- Parts and labour on repair claims – no hidden costs
What’s not covered
- Accidental damage after the repair or purchase – drops, new cracks, bends or liquid damage
- Misuse or neglect, or repairs and opening by anyone else after us
- Accessories returned incomplete – missing parts or without the original packaging where possible
- Normal wear and tear – frayed cables, worn grips and cosmetic scuffs over time
Keep your receipt handy. Your order confirmation email or repair reference is all we need. Lost it? If you bought online or booked a repair with us, we can look it up with your email address or phone number.
Simple and quick
How to claim
Tell us what’s wrong
Send the claim form below, call 0208 150 7952 or message us on WhatsApp. Have your order number or repair reference ready and we’ll check your cover straight away.
Bring it in or post it
Drop it in to our store at 224 High Street, Sutton during opening hours, or post it to us using a tracked service. For accessories, include the original packaging if you can.
We fix, replace or refund
We inspect it, confirm the fault and sort it – same day for repair re-work where possible, and usually 1–3 working days for accessories. No charge.
Warranty claim
Start your claim
Tell us what’s happened and we’ll get back to you – usually the same day. We’ll confirm your cover and explain the next step.
Prefer to talk? Call 0208 150 7952 or visit us at 224 High Street, Sutton SM1 1NT. Mon–Sat 9:30am–7pm, Sun 10am–5pm.
Real people, in Sutton
Talk to us
Questions about a repair, a price or a product? Get in touch the way that suits you – we reply during opening hours.
Warranty questions
How long is the warranty?
Repairs are covered for 12 months from the repair date. Accessories are covered for 1 to 2 years from the date of purchase, depending on the product – ask us if you’re not sure which applies.
Does it cover a new crack or water damage?
No – accidental damage after the repair or purchase isn’t covered. We can still fix it at our normal price, and many repairs come with money off your second replacement.
My screen has gone black or has lines – is that covered?
Usually not. A black display or lines on the screen are almost always caused by a drop, knock or pressure rather than a faulty part. Bring it in and we’ll check it for free – if it’s a fault with the part we fitted, we’ll replace it at no cost.
My battery health has dropped – can I claim?
Battery health staying above 85% during the first year is normal. If the battery won’t charge, won’t hold its charge or drains abnormally fast, that’s covered.
Do I need my receipt?
It helps, but if you bought online or booked a repair with us, we can find it with your email address or phone number.
Can I claim by post?
Yes. Send us the claim form first and we’ll tell you how to send it. Use a tracked service and include your order number or repair reference.
Is a warranty repair really free?
Yes. If the fault is covered, there’s no charge for parts or labour.