Privacy policy

Privacy Policy

Last updated: February 19, 2026

This Privacy Policy explains how Snapcases Ltd (trading as snapcases.co.uk) collects, uses, discloses, and protects your personal information when you visit, use, or make a purchase from our website (the “Services”), or otherwise communicate with us.

The Services are powered by Shopify, which enables us to provide the online store and checkout experience. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1) Who We Are (Data Controller)

For the purposes of UK data protection laws (including the UK GDPR and the Data Protection Act 2018), Snapcases Ltd is the data controller of your personal information.

Business name: Snapcases Ltd
Website: snapcases.co.uk
Registered/Trading address: 224 High Street, Sutton, England, SM1 1NT, United Kingdom
Email: info@snapcases.co.uk
Phone: 0208 150 7952
Company number: 16719484

2) Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you, relates to you, describes you, or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with our Services and as permitted or required by law:

Contact details: name, billing address, shipping address, email address, phone number.
Order and transaction details: items viewed, added to cart, wishlisted, purchased, returned, exchanged or cancelled; order history.
Payment details: payment method and payment confirmation details (note: payment card details are processed securely by our payment providers and Shopify; we do not store full card numbers).
Account details: username, password (encrypted), preferences and settings (if you create an account).
Customer support communications: messages, emails, and information you provide when contacting us.
Device and technical data: IP address, browser type, device identifiers, network information.
Usage data: how you navigate and interact with the website, pages visited, time on site, referral sources.

We do not intentionally collect “special category” data (such as health, religious beliefs, or political opinions) and we do not require it for our Services.

3) Where We Get Personal Information From

Directly from you when you place an order, create an account, subscribe to marketing, fill in forms, or contact support.
Automatically when you use our website via cookies and similar technologies.
From Shopify and service providers that help us provide the Services (e.g., payment processing, analytics, shipping, customer support tools).
From third parties/partners where permitted (e.g., advertising partners) and only as described in this policy.

4) How We Use Your Personal Information

We use personal information for the following purposes:

To provide and operate the Services (process orders, payments, shipping, returns/exchanges, and customer support).
To communicate with you about orders, account updates, service notices, and support requests.
To improve our store (analytics, troubleshooting, testing, and improving website performance and user experience).
For marketing and advertising (send promotional emails/SMS where permitted; show ads and measure ad performance).
For security and fraud prevention (protect accounts, prevent suspicious activity, and secure checkout).
To comply with legal obligations (tax, accounting, lawful requests, and enforcing our policies/terms).

5) Lawful Basis for Processing (UK GDPR)

Where UK GDPR applies, we process your personal information under one or more of these lawful bases:

Contract: to fulfill your order, deliver products, process payments, and provide customer service.
Legal obligation: to comply with UK laws (e.g., accounting/tax records, fraud prevention).
Legitimate interests: to improve our Services, maintain security, prevent fraud, and understand customer needs (balanced against your rights).
Consent: for marketing communications and certain cookies/advertising technologies where required by law. You can withdraw consent at any time.

6) Cookies and Similar Technologies

We use cookies and similar technologies to run our store, remember preferences, understand how visitors use our website, and (where permitted) personalise marketing/advertising.

Essential cookies help the website function (e.g., cart, checkout, security).
Analytics cookies help us understand site usage and improve performance.
Marketing cookies may be used to show relevant ads and measure campaigns.

You can manage cookie preferences through our cookie banner/settings (where available) and/or your browser settings. Blocking some cookies may impact website functionality.

7) Marketing Communications

If you opt in, we may send you marketing emails and/or SMS about products, offers, and updates. You can unsubscribe at any time by:

Clicking “unsubscribe” in marketing emails, or
Following the opt-out instructions in SMS messages, or
Contacting us at info@snapcases.co.uk.

Even if you opt out of marketing, we may still send non-promotional messages related to your orders or account.

8) How We Share/Disclose Personal Information

We may share personal information with trusted third parties where necessary to provide the Services, including:

Shopify (store hosting, checkout, and platform features).
Payment providers (to process transactions securely).
Shipping and fulfilment partners (to deliver orders and handle returns).
Customer support tools (to respond to enquiries efficiently).
Analytics and advertising partners (to understand performance and deliver/measure ads, where permitted).
Professional advisers (accountants, legal advisers) where necessary.

We may also disclose information if required to comply with law, enforce our terms, protect our rights, or in connection with a business transaction (such as a merger, acquisition, or insolvency).

9) Shopify and Platform Processing

Our store is hosted on Shopify. Shopify processes personal information to provide and improve the platform services and may process information across different jurisdictions. Information you submit to our store may be transmitted to Shopify and other service providers involved in providing the platform.

Shopify may also offer enhanced features that use data from interactions with our store and other merchants. Where Shopify acts as a data controller for those activities, Shopify is responsible for responding to rights requests in relation to that processing.

To learn more, you can review Shopify’s consumer privacy information and tools available through Shopify (including privacy portals) from Shopify’s official privacy resources.

10) Third-Party Websites and Links

Our website may include links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with personal information.

11) Children’s Privacy

Our Services are not intended for children and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us to request deletion.

12) Data Retention

We keep personal information only as long as necessary for the purposes described in this policy, including:

Order and invoice records: typically up to 6 years to comply with UK accounting/tax obligations.
Account information: until you delete your account or it becomes inactive and is no longer needed.
Customer support records: as needed to resolve issues and maintain service history.
Marketing data: until you unsubscribe/withdraw consent.
Analytics data: retained according to our analytics settings and business needs.

13) Security

We take reasonable measures to protect your personal information. However, no security system is perfect and we cannot guarantee absolute security. Please avoid sending sensitive information via unsecure channels.

14) International Transfers

Your personal information may be transferred to, stored, and processed outside the UK. Where we transfer personal information internationally, we rely on appropriate safeguards such as:

The UK International Data Transfer Agreement (IDTA) and/or
The Standard Contractual Clauses (SCCs) (where applicable), and/or
Transfers to countries recognised as providing an adequate level of protection.

15) Your Rights (UK & EEA Customers)

Depending on your location and applicable law, you may have the right to:

Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Delete your personal information in certain circumstances.
Object to processing or request restriction of processing.
Data portability (receive a copy of your data in a usable format).
Withdraw consent at any time where processing is based on consent.
Opt out of certain marketing/targeted advertising where applicable.

To exercise your rights, contact us at info@snapcases.co.uk. We may need to verify your identity before completing your request. We will respond within the time required by law.

You will not be discriminated against for exercising your rights.

16) Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve it: info@snapcases.co.uk.

If you are in the UK, you also have the right to lodge a complaint with the UK data protection authority: Information Commissioner’s Office (ICO) (ico.org.uk).

If you are in the EEA, you may also complain to your local data protection authority.

17) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. We will post the updated policy on this page and revise the “Last updated” date above where required.

18) Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Snapcases Ltd
224 High Street, Sutton, England, SM1 1NT, United Kingdom
Email: info@snapcases.co.uk
Phone: 0208 150 7952