Refunds & returns
Easy 14-day returns
Changed your mind? Send it back unused, complete and in its original box within 14 days for a refund or exchange.
At a glance
Returns made simple
14 daysFrom the day your order arrives.
Fast refunds3–5 working days after we check it.
Free exchangesDifferent model or colour, sent free.
Faulty? We payTell us within 48 hours of delivery.How to return
4 easy steps
2Pack itEverything back in the original box, including free gifts.
3Drop off or postBring it to our store, or post it tracked to SnapCases Ltd, 224 High Street, Sutton SM1 1NT.
4Get your refundBack to your original payment method.3–5 working days
Before you send it
Can I return it?
✓Yes, you can return
Unused, in the original boxTags and seals intact, within 14 days.
CompleteEvery part, cable and free gift included.
Faulty or damaged on arrivalTell us within 48 hours – we pay postage.
✕Sorry, we can’t accept
Opened AirPods, earphones & headsetsFor hygiene reasons, once the seal is broken.
Smashed or damaged boxItems must come back in the original, undamaged box.
Missing partsMissing accessories, cables or paperwork.
Used screen protectorsOnce fitted, or damaged after delivery.Faulty items are always covered by our warranty and your legal rights. Returns that don’t meet these conditions may be sent back to you, or the refund reduced.
Returning a phone, tablet or laptop
- Within 14 days, in as-new condition
- Box, accessories and free gifts included
- Factory reset, Find My / Google account removed
Repairs
- Cancel before work starts – full refund
- After the repair – 1-year warranty
- Home repairs: see home repair terms
Your money
When will I get my refund?
We receive itDay 0
We check it1–2 working days- We refund you3–5 working days
In your account+1–2 days (bank)
We receive it
In your accountRefunds go back to the card or wallet you paid with (Visa, Mastercard, Amex, Apple Pay, Google Pay, PayPal, Shop Pay or Klarna).
Returns questions
How long do I have to return something?
14 days from the day you receive your order. Contact us within that time to start your return.
Who pays for return postage?
You do, unless the item is faulty or arrived damaged – then we cover it. Please use a tracked service and keep your proof of postage.
When will I get my money back?
We check your return within 1–2 working days, then refund your original payment method within 3–5 working days. Your bank may take another 1–2 days to show it.
Can I return AirPods, earphones or a headset?
For hygiene reasons we can’t accept returns or give refunds on AirPods, earphones, earpieces or headsets once the seal or packaging has been opened. If they’re faulty, they’re covered by our warranty and your legal rights.
What if parts are missing or the box is damaged?
Returns must be complete – with every accessory, cable and paperwork – and in the original box, undamaged. We can’t refund items with missing parts or sent back in a smashed or damaged box, and we may refuse the return or reduce the refund.
Can I return a phone, tablet or laptop?
Yes, within 14 days in as-new condition with the box, all accessories and the free case and screen protector. Please factory reset it and remove Find My (Apple) or your Google account first. If it’s been used beyond what’s needed to check it, we may reduce the refund.
Can I get a refund on a repair?
You can cancel a repair booking for a full refund before work starts. Once a repair is done it’s covered by our 1-year warranty – if anything isn’t right, we’ll put it right.
This policy doesn’t affect your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Ready to start a return?
Message us with your order number – we confirm within 24 hours.
See also: Delivery information · Warranty · Terms of service