Returns & Refunds
Shop with confidence
Changed your mind? No problem. Every order can be returned within 14 days of delivery for a full refund or exchange — no fuss, no complicated forms.
14-day return window
In line with UK consumer law, you have 14 days from the day you receive your order to return it for a full refund or exchange. This applies to all accessories and cases purchased on our website.
Return conditions
To keep returns fair for everyone, items need to be in re-sellable condition. Here's what we can and can't accept back.
What we accept
- Items in their original packaging, unused, with all tags and seals intact
- Returns made within 14 days of receiving your order
- Faulty items received damaged — we'll cover return postage in this case
- Proof of purchase — order number, email confirmation, or phone number
What we can't accept
- Items damaged by the customer after delivery (drops, scratches, liquid damage)
- Used or installed screen protectors (once applied, we can't resell them)
- Activated phones, iPads or tablets — please check before setting up
- Repairs — covered separately under our 1-year warranty
How to return your order
Three simple steps. You can post it to us or bring it in to our London shop — whichever is easier for you.
1
Let us know
Call us on 0208 150 7952, message us on WhatsApp, or use our contact page. Quote your order number and tell us the reason for return — we'll confirm within 24 hours.
2
Drop in or post it back
Bring your item to our London shop during opening hours — easiest option if you're nearby. Otherwise, post it to the address below using a tracked service. Please note: return postage is the customer's responsibility unless the item arrived faulty.
SnapCases Ltd, 224 High Street, Sutton, SM1 1NT3
Inspection & refund
Once we receive your return, our team will inspect it within 1–2 business days to confirm it meets the return conditions. We'll then process your refund or dispatch your exchange — and email you as soon as it's done.
Refunds & exchanges
Once your return is approved, you can choose between a full refund or an exchange for another item.
Option A
Full refund
Approved refunds are processed back to your original payment method within 3–5 business days. Depending on your bank, the funds may take a further 1–2 working days to appear.
Option B
Exchange
Prefer to swap for a different model, size, or colour? We'll dispatch your replacement with free UK delivery as soon as your original item is inspected and approved.
A quick note on returns
Returns that don't meet the conditions above may be sent back to you at your cost. To avoid any issues, please pack items carefully and include all original packaging. If you're unsure about anything, just give us a call before posting — we'd rather help you first than turn a return away.
Need Help
Questions about your return?
Our team is here 7 days a week. Give us a call, drop into the shop, or message us on WhatsApp — we aim to respond within 24 hours.