Change repair
Choose a repair first
We couldn’t find a repair to book. Pick your device and the repair you need, and you’ll come straight back here to book it.
Book your repair
Book your repair
- 1-year warranty on parts and labour
- Free diagnosis no fix, no fee
- Free postage both ways on mail-in
- Secure checkout Apple Pay, card or PayPal
How would you like your repair done?
Visit us in store
Complete checkout to secure your repair, then come in when it suits you – no appointment needed. We’ll email your booking confirmation.
Home repair, 7pm–1am
- Next, enter your postcode – we cover Sutton, Croydon, South London, Lewisham, Bromley, Greenwich, Bexleyheath, Central London and up to the Kent border.
- Pick an arrival time – we only show times our technician can genuinely make.
- Pay the repair plus the home visit fee (£19–£35 by area, £5 more after 11pm). We fix it at your home with the same 1-year warranty.
This repair needs our workshop equipment, so it can’t be done at home. Please choose in store or mail-in.
How mail-in works
- We send you a prepaid mail-in pack within 1–2 working days of your order.
- Pack your device and drop it at your local Post Office – postage is covered both ways.
- We diagnose, repair and test it, then post it straight back to your checkout address.
Usually back with you within 2–3 working days of us receiving it. If anything changes, we’ll call you before doing any extra work.
Anything we should know?
Accept our repair terms
- Please back up your device – we can’t be responsible for lost data.
- We’ll contact you before any extra work or cost.
- Water resistance can’t be guaranteed once a device is opened.
- 1-year warranty on parts – accidental, physical and liquid damage aren’t covered.
Please tick the box to accept our repair terms before you continue.
Your repair is then added to the basket and you’ll pay through Shopify’s secure checkout. We confirm everything by email.
Booking questions
Do I pay now?
Yes – booking online secures your repair at the price shown. If we find a different or extra fault when we check your device, we’ll call you before doing any further work.
Do I need an appointment for in-store repairs?
No. Come in any time during opening hours with your booking confirmation. Choosing a day just helps us have your part ready.
How long do mail-in repairs take?
Most devices are repaired and posted back within 2–3 working days of us receiving them. Postage is free both ways.
What if you can’t fix it?
You won’t pay for the repair – no fix, no fee. We’ll refund you in full and return your device.
Should I back up my device?
Yes, please back up before any repair if you can. Most repairs don’t affect your data, but it’s always safest.
Real people, in Sutton
Talk to us
Questions about a repair, a price or a product? Get in touch the way that suits you – we reply during opening hours.