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WhatsApp is the fastest way to reach us and we usually reply much sooner than 24 hours. Emails and contact form messages get a reply within 24 hours. Phone and WhatsApp support is open Monday to Saturday 9am–10pm and Sunday 10am–8pm.

No. Just walk in to our store during opening hours – no appointment needed. Most phone repairs are done while you wait, in around 1–2 hours. Prefer to stay in? Book a home repair anywhere in Greater London, 7pm–1am, 7 days a week.

Orders placed before 2pm Monday to Friday are dispatched the same day, otherwise the next working day. We email you a tracking link as soon as your order is dispatched, and it typically arrives 1–3 working days later. You can also sign in to your account to see your orders.

You can return items within 14 days of receiving them, unused and in their original packaging with proof of purchase. Start a return by phone, WhatsApp or the form on this page and we’ll confirm within 24 hours. Full details are on our returns page.

Every repair comes with a 1-year warranty on parts and labour. Send us a message using the form and choose “Warranty claim”, with your order number or repair details, or bring your device to our store.

Yes. We offer mail-in repairs, so you can post your device to us. Send us a message first with your device and the problem, and we’ll explain how to send it.