A few minutes of preparation keeps your data safe and makes your repair quicker. These steps work whichever way you choose to repair with us.
Before any repair
- Back up your phone to iCloud, Google or a computer, if it still turns on. Repairs don't normally affect your data, but a backup means you never lose photos or messages.
- Charge it if you can, so we can test it before and after.
- Be ready to unlock it. We ask you to unlock the phone so we can test the screen, cameras, speakers and charging with you. You never need to tell us your passcode.
- Note the problem – when it started, and anything that makes it better or worse.
- Remove your SIM and memory card if you're posting the device to us.
Walk in to our Sutton shop
Come to 224 High Street, Sutton SM1 1NT – no appointment needed, Mon–Sat 9:30am–7pm, Sun 10am–5pm. We diagnose the fault free and confirm the price before we start. A screen replacement usually takes about 30 minutes and a charging port about 1.5 hours.
Book a home visit (London, 7pm–1am)
A technician comes to your home anywhere in Greater London and repairs your phone there, usually in 30–60 minutes. Book online, choose your time and pay the repair price plus a visit fee based on distance. Someone aged 18 or over must be at the address for the whole visit. Every visit includes a free phone health check and clean, and you get an email at each stage.
Post it to us (anywhere in the UK)
Can't get to Sutton? Start a mail-in repair, pack your device securely and send it with tracking. We confirm the price before we start, repair it and send it straight back to you.
After the repair
Every repair has a 1-year warranty (except the iPhone Budget LCD screen option). If anything isn't right, contact us and we'll check it free. Screen replacements come with a free screen protector.
See repair prices for your model or check which model you have.