Data, security & care

Getting your phone ready to sell or trade in

Remove your accounts, wipe your data and avoid the activation lock that stops a sale. A 20-minute checklist.

  • Fix it yourself
  • Easy
  • 20 min
  • iPhone, Pixel, Samsung, iPad & tablets
A smartphone on a white background

Quick answer: back up, unpair your watch, sign out of your Apple Account or remove your Google and Samsung accounts, then erase the phone and take out your SIM. A phone still linked to your account can’t be sold.

The checklist

  1. Back up everything – how to back up.
  2. Move authenticator apps and banking app logins to your new phone.
  3. Unpair any smartwatch.
  4. iPhone: turn off iMessage, then Settings → [your name] → Sign Out. This turns off Find My and Activation Lock.
  5. Samsung: remove your Samsung account and Google account in Settings → Accounts and backup → Manage accounts.
  6. Pixel: remove your Google account in Settings → Passwords & accounts.
  7. Erase the phone – how to factory reset.
  8. Remove the SIM and any memory card. If you use an eSIM, choose to delete it when erasing, or ask your network to move it to your new phone.
  9. Remove the phone from your Apple Account device list or Google account devices online.

Don’t sell a phone that still shows “Activation Lock” or asks for the previous owner’s Google account after a reset – the buyer won’t be able to use it.

Get the best price

  • Clean it with a dry microfibre cloth.
  • Find the original box and charger if you have them.
  • Know your exact model and storage size (how to find your model).
  • Be honest about cracks or faults – it makes the sale quicker.

We buy, sell and exchange phones, iPads and tablets for cash or store credit. Get a free valuation.

Still not working? We’ll take a look free.

Diagnosis is free and it’s no fix, no fee. We confirm the price before we start, and standard repairs have a 1-year warranty.

This guide is general advice for common problems. The steps don’t involve opening your device. Menu names can differ slightly between models and software versions. If your device gets hot, swells, smokes or smells of burning, stop using it, keep it away from anything flammable and get help. Opening a device yourself can damage it and affect any manufacturer warranty.

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