Quick answer: use a USB-C or tablet charger of at least 20W plugged into the wall, leave it for an hour, then force restart. A phone charger or laptop USB port often can’t charge a tablet that’s completely flat.
1. Use enough power
Tablet batteries are three to five times bigger than a phone’s. Use the charger that came with it or a 20W or higher USB-C plug, and plug into the wall – not a laptop, TV or extension lead.
2. Leave it longer
A tablet that’s been flat for weeks can take up to an hour before it shows anything on screen. Leave it charging before trying to turn it on.
3. Force restart
iPad with Face ID / no Home button
Press and release the volume button nearest the top button, then the other volume button, then hold the top button until the Apple logo appears.
iPad with Home button
Hold the Home and top buttons together until the Apple logo appears.
Samsung Galaxy Tab
Hold side button + volume down for about 10 seconds.
4. Check the port and cable
- Try another cable – tablet cables get bent a lot.
- Shine a torch into the port and look for fluff, especially on tablets used by children. How to clean it safely.
- If the cable is loose or only works at an angle, the port may be worn.
5. Temperature
Tablets left in a cold car or in the sun pause charging. Let it reach room temperature.
If the screen is lifting from the frame or the back is bulging, the battery may be swollen – stop charging it and read swollen battery signs.
Still nothing?
Common causes are a worn charging port, a failed battery or a dead screen on a tablet that’s actually on. We repair iPads and Galaxy Tabs and diagnose them free.
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